IT Officer - South Sudan
Juba, Central Equatoria, South Sudan
Contracted
Entry Level
CIC Africa Insurance (SS) Ltd, a subsidiary of CIC Insurance Group is looking to recruit highly skilled individuals to fill the position of ICT Officer at the Head Office Juba, South Sudan.
Job Purpose
Responsible for providing direct support to users by ensuring that all users’ access required ICT services and maintain high service standards to improve productivity within the company. Responsible for first line support & coordinating solution delivery between the end users and second line ICT administrators within the company.
Primary Responsibilities :
- Service Desk Administration including receiving, assigning /allocating tickets and making configuration changes on the ICT Service Desk system.
- Provide timely and effective support to end- users through various channels, including the ICT hotline, email, chat or walk ins.
- Actioning support tickets as assigned on the service desk.
- Guide users through step-by-step solutions and provide remote assistance when necessary.
- Conduct training sessions to educate users on use of hardware, operating system and company telephones and best practices.
- Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines.
- Trouble shooting and resolution of end user computing, printers, telephony.
- Preventive maintenance of hardware equipment and associated record keeping.
- Incident record keeping, tracking and escalation to the relevant ICT administrators.
- Performs diagnosis and coordinates repairs of hardware with external service provider.
Academic Qualification
- Bachelor’s degree in an ICT related field from a reputable university.
Experience
- Minimum of two (2) years’ relevant experience in the field.
Skills and Attributes
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and co-coordinating work efforts with other employees and organizations.
- Unconditional positive regard for customers.
- Excellent communication and presentation skills
- Problem solving skills
- Excellent interpersonal skills
- Excellent customer care skills
- Perform quality work within deadlines, right first time with or without direct supervision.
The application should reach us by close of business on 7th February, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 21st February, 2025 consider your application unsuccessful
Apply for this position
Required*